Frequently asked questions
Do you set up indoors?
We are able to set up indoors and outdoors, but not in rainy/damp weather, our equipment may become slippery and unsafe for children. We recommend to have shade for outdoor set-ups equipment does get hot with sun rays. A flat area (Concrete/Asphalt) is best for setting up, we can set up on any other surface but the fence and ball pit will not be straight/ stable.
Additional charge may be charge if set up is on dirt. Thank you for your understanding.
How often do you clean your equipment?
Each piece of flooring and each ball pit ball is wash, sanitized, disinfected after each use. We use non-toxic, fragrance-free that kills 99% of harmful viruses, mold, bacteria, and fungus. We use SeventhGeneration.com
Do you require a deposit?
We require 50% deposit of the package you decide to book, It will be credited towards your invoice. Deposit are non-refundable if you need to cancel you will receive credit for future event. No exceptions.
Your invoice will also include a $100.00 refundable security deposit.
***Security deposit is refunded if the following rules are met: 1. All ball pit balls must be inside the ball pit, play area must be free of children. No food, drink spills, or sweets.
Broken or damage equipment will be debited from security deposit.
When is my final balance due?
Your invoice is due 5 days prior to your event.
What happens if chance of rain % increases?
We have our very own "Lil' Munchkins Rain Policy" In the event that you have booked for an outdoor event and it rains or there is high chance of rain, and your event location does not allow for the soft play equipment to be set up indoors, we will offer you a full refund (including security deposit).
Are you insured?
We are fully license and insured; we carry commercial general liability insurance, and carry appropriate requirements for most venues and parks. Please reach out with additional questions.
What ages are appropriate for your play areas?
Our playgrounds are designed for crawlers up to five-year-old children.
Adults may enter the play area, but may not sit/play on the equipment (excluding floors mats.). They should only be in there to support and supervise the lil' ones.
Each child needs to be monitored during use of our playground
Who assembles and breakdown the play area?
We assemble and breakdown our soft play equipment for you on the date of your event. Time varies depending on the package selected, it can take anywhere from an hour to 2 hours for set up, same from breakdown. We will reach out a week before your event to coordinate delivery and pick up.
How much space do I need for the playground?
We recommend measuring your available space, we can arrange pieces to fit your area. Please keep in mind it is not require to have a perfect square/rectangle we can customize the layout.
What forms of payments do you accept?
- Credit / Debit Cards
- Offline Payments