Frequently asked questions
Do you set up indoors?
How often do you clean your equipment?
Do you require a deposit?
We require 50% deposit of the package you decide to book, It will be credited towards your invoice. Deposit are non-refundable if you need to cancel you will receive credit for future event. No exceptions.
Your invoice will also include a $100.00 refundable security deposit for colorful play areas. $250 refundable security deposit for White Combos, (Jumpers, Ball Pit, Electrical Rides).
***Security deposit is refunded if the following rules are met: 1. All ball pit balls must be inside the ball pit, play area must be free of children. No food, drink spills, or sweets.
Extremely Dirty Equipment Charge will be debited from the Security Deposit $100 - $250 or more will be charge on credit card.
Broken or damage equipment will be debited from security deposit or credit card.
When is my final balance due?
What happens if chance of rain % increases?
Are you insured?
What ages are appropriate for your play areas?
Who assembles and breakdown the play area?
We assemble and breakdown our soft play equipment for you on the date of your event. Time varies depending on the package selected, it can take anywhere from an hour to 2 hours for set up, same from breakdown. We will reach out a week before your event to coordinate delivery and pick up.
How much space do I need for the playground?
We recommend measuring your available space, we can arrange pieces to fit your area. Please keep in mind it is not require to have a perfect square/rectangle we can customize the layout.
What forms of payments do you accept?
Hours of Operation?
Regular Business Hours: 10AM - 8PM
How long are rentals for?
Rentals are for up to 8 hours, within our normal business hours 10am -8pm
Deliveries & Pick-ups
Play area rules
Soft Play areas are designed for children 5 years and under.
No food, drinks, gum, or sweets in play area.
Play at your own risk
NO diving in ball pit
NO shoes, sneakers, flip flops or sandals
NO pushing, shoving, wrestling, horseplay, or piling
NO equipment should be removed from within play area
NO Paint stain/mess-prone (i.e., glitter, slime, messy art, temporary tattoos ,face paint etc.) are not allowable in soft play area
NO Confetti, NO Painted Easter eggs filled with confetti, the paint used to paint Easter eggs stains our equipment.
All sharp objects must be removed before play (including pens, pencils, jewelry, knives, eyeglasses, bling on pockets, etc.)
Do not enter if you are pregnant or have physical problems.
NO HIGH HEELS, THEY WILL DAMAGE THE FOAM FLOORING WITH PUNCTURES, EACH DAMAGE FLOORING WILL BE CHARGE AT A COST OF $25 EACH. BY SIGNING THIS CONTRACT YOU AGREE TO THIS CHARGE IF FLOORING GETS DAMAGE.
If you like to hire an attendant the cost is $150.
Extremely Dirty equipment will be charge $100.00 clean up fee.
"Refundable Security Deposit" will not be refunded if ball pit balls are not inside the ball pit, play area must be clear, when we pick up equipment.