Question 1

What ages are appropriate for your play areas?

Accepted Answer

Our playgrounds are designed for crawlers up to five-year-old children.    Adults may enter the play area, but may not sit/play on the equipment (excluding floors mats.). They should only be in there to support and supervise the lil' ones.    Each child needs to be monitored during use of our playground

Question 2

Do you set up indoors?

Accepted Answer

We are able to set up indoors and outdoors, but not in rainy weather, our equipment may become slippery and unsafe for children.  We recommend to have shade for outdoor set-ups equipment does get hot with sun rays. A flat area (Concrete/Asphalt) is best for setting up, we can set up on any other surface but the fence and ball pit will not be straight/ stable.     Additional charge $100 will be charge if set up is on dirt. Thank you for your understanding.

Question 3

Who assembles and breakdown the play area?

Accepted Answer

We assemble and breakdown our soft play equipment for you on the date of your event.  Time varies depending on the package selected, it can take anywhere from an hour to 2 hours for set up, same from breakdown.  We will reach out a week before your event to coordinate delivery and pick up.

Question 4

How much space do I need for the playground?

Accepted Answer

We recommend measuring your available space, we can arrange pieces to fit your area.  Please keep in mind it is not require to have a perfect square/rectangle we can customize the layout.

Question 5

How often do you clean your equipment?

Accepted Answer

Each piece of flooring and each ball pit ball is wash, sanitized, disinfected after each use.  We use non-toxic, fragrance-free that kills 99% of harmful viruses, mold, bacteria, and fungus.

Question 6

Are you insured?

Accepted Answer

We are fully license and insured; we carry commercial general liability insurance, and carry appropriate requirements for most venues and parks.  Please reach out with additional questions.

Question 7

Do you require a deposit?

Accepted Answer

We require 50% deposit to book, It will be credited towards your invoice.  Deposit are non-refundable if you need to cancel you will receive credit for future event. No exceptions. Your invoice will also include a "refundable security deposit" between $300 - $500 depending on how many items you rent.   ***Security deposit is refunded if the following rules are met: 1. All ball pit balls must be inside the ball pit, play area must be free of children. No food, drink spills, or sweets. Extremely Dirty Equipment Charge will be debited from the Security Deposit $100 - $300 or more will be charge on credit card.  Broken or damage equipment will be debited from security deposit or credit card on file.

Question 8

When is my final balance due?

Accepted Answer

Your invoice is due  5 days prior to your event.

Question 9

What happens if chance of rain % increases?

Accepted Answer

We have our very own "Lil' Munchkins Rain Policy" In the event that you have booked for an outdoor event and it rains or there is high chance of rain, and your event location does not allow for the soft play equipment to be set up indoors, we will offer you a full refund (including security deposit).

Question 10

What forms of payments do you accept?

Accepted Answer

- Zelle
- Venmo - Cash

Question 11

Hours of Operation?

Accepted Answer

Regular Business Hours: 10AM - 8PM   If you need pick up after 8PM it is additional $75 per hour, latest pick up 10PM    Pick up after 10PM will be considered "Next day Pick up" starting at $150+ restrictions apply, please call us for more details at 909-709-0632

Question 12

How long are rentals for?

Accepted Answer

Rentals are for up to 6 hours, within our normal business hours 10am -8pm

Question 13

Deliveries & Pick ups

Accepted Answer

Deliveries start as early as 7am on the day of the event, we will message you the day before your event to provide a delivery time frame. Deliveries will be made between 7AM and your reservation time. The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental.   Pickup's will begin from your requested time, BUT can range 2 hours after desired pickup time. It is required to have a minimum of 2 hour window for delivery and pickup so we can make deliveries and pickups on time, otherwise DELIVERY and PICKUP times cannot be GUARANTEED.

Question 14

Play area rules

Accepted Answer

Soft Play areas are designed for children 5 years and under.  No food, drinks, gum, or sweets in play area. Play at your own risk NO diving in ball pit NO shoes, sneakers, flip flops or sandals NO pushing, shoving, wrestling, horseplay, or piling NO equipment should be removed from within play area NO Paint stain/mess-prone (i.e., glitter, slime, messy art, temporary tattoos ,face paint etc.) are not   allowable in soft play area NO Confetti, NO Painted  Easter eggs filled with confetti, the paint used to paint Easter eggs stains our equipment. All sharp objects must be removed before play (including pens, pencils, jewelry, knives, eyeglasses, bling on pockets, etc.) Do not enter if you are pregnant or have physical problems. NO HIGH HEELS, THEY WILL DAMAGE THE FOAM FLOORING WITH PUNCTURES, EACH DAMAGE FLOORING WILL BE CHARGE AT A COST OF  $15 EACH. BY SIGNING THIS CONTRACT YOU AGREE TO THIS CHARGE IF FLOORING GETS DAMAGE.  If you like to hire an attendant the cost is $150. Extremely Dirty equipment will be charge a clean up fee from $100.00 - $500.   "Refundable Security Deposit" will not be refunded if ball pit balls are not inside the ball pit, play area must be clear, when we pick up equipment.

*As much as we try to keep all equipment in great condition. Please know some equipment will show wear & tear and sun exposure will discolor equipment original color..

Lil' Munchkins Playground